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For all orders please allow 1-10 working days for delivery.
If the order is received before 1pm (Mon-Fri), it will possibly leave the same day depending on other orders, otherwise, it will be despatched the next working day. In any ways, We endeavour to do speedy deliveries because our products make money on your shelf, not ours.
For West Australian and rural customers, we advise that you take an EXPRESS POST method as Regular Post and Road Freight takes 7 to 10 days for delivery to these areas.
Please ensure that your delivery address is correct. This mainly applies to customers who's delivery addresses are in a in a high rise or apartment block. We can't accept responsibility for goods not delivered due to incorrect or insufficient address information. If your address is incomplete or incorrect, the delivery will be returned to us after 21 days. New delivery charges will apply if delivery is to be made again.
For Australian deliveries, we use a variety of freight companies including Fastway Couriers, Startrack and E-Parcel(an Australia Post registered delivery). You may be notified by your local Post office that there is a parcel to pick up.
We will always try to get you the cheapest and most effective solution to parcel deliveries.
Please note that any Australia Post tracking system works only when the parcel has arrived at the destination Post Office.
EXPRESS POST: We can express post your order to you if you require a speedy delivery. Please notify us that you wish to use "Express Post" as your preferred method of delivery by noting this in your order or by phoning or emailing us.
Please allow 1-4 days for Express Post delivery depending on the final destination. For West Australian and rural customers, we advise that you choose the EXPRESS POST method as general post takes 7 to 10 days for delivery.
Please ensure your daytime contact phone number is correct. This will allow the couriers to contact you if they have any difficulty delivering your package.
For customers who wish to pick their order up from our office, you must telephone your order through in advance. Due to work health and safety regulations, we can't allow customers to walk around our warehouse.
International Orders
For overseas customers, we use International Registered Express Post.
For New Zealand Customers, we have a great rate with Australia Post that we can take advantage of to lower the landed costs.
International Customs Duty and Taxes
In some countries, Local Customs Duty Excise and/or Goods and Service Taxes (GST or VAT) may be applicable to your delivery.
It is the responsibility of the customer to pay these fees upon the goods arriving in the country. Please check with your relevant Countries laws regarding payable Taxes.
Returns Policy
The Sundrenched Australia philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered or there is something wrong with an item, you have 14 days from delivery to notify us of the issue and we will let you know how we can deal with it.
For Faulty items, we must authorise the return and inform you how to return it. We may issue a credit note straight away or we may wait until we get the items back.
For more info, please check our Shipping and Returns page.
All returned items must be unused and still have the swing tags intact..
No returns accepted after 60 days from purchase.
Due to health regulations, all goods must be returned unworn and clean with the tags attached to the garment. Please note that there are no exceptions to this health regulation rule.
RETURNED ITEMS THAT HAVE BEEN WORN WILL NOT BE EXCHANGED OR REFUNDED AND WILL BE RETURNED TO CUSTOMER.
Please include a copy of the original invoice OR provide the original order details such as order number, postal address, date of invoice and a contact email or phone. Make a note of the exchanges you require.
If you have any questions regarding our shipping or returns policy, please contact us by phone or email.
